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Frequently asked questions
A list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
If you cannot find your order shipment confirmation email you can track your order by CLICKING HERE .
It is a pity that we do not provide an exchange service for anyone. If your order has any faults or issues, contact us once you receive the parcel.
Please turn to the Return/Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
- Visa
- MasterCard
- American Express
- Paypal
- Discover
Yes, we offer free shipping worldwide on all orders over $20.
It depends on your location. For full details, please refer to our Shipping Policy.
Our staffs work speedily to get all orders processed and shipped out, therefore we are unable to change anything once the order has been processed.
Please make sure all the information is correct when you checkout.